Wholesale FAQ

Minimum order value is $250.00. Some individual products/Brands will require minimum orders specific to that item(s).

Send orders via email to emcitycustomerservice@gmail.com with product names.

The MSRP policy applies to all EMCity products. Our minimum advertised price for EMCity products is 85% of the Suggested Retail Price (MSRP), which is a 15% discount off of MSRP. Re sellers may offer products on promotion at a lower advertised discount only with written permission from EMCity. At times, we will promote items for a percentage off or a reduced shipping rate to our retail customers. These offers do NOT apply to wholesale orders. Coupon Codes for these offers cannot be used by a wholesale customer. Violation of any wholesale policy can result in account termination.

Please note that our products are offered at wholesale cost to retailers with a valid sales permit ID for the purpose of resale only. Generally, our wholesale products are priced 50% below our MSRP. Due to the immense savings, we have certain criteria that must be met in order to open a wholesale account:
You must complete a wholesale account application, providing your EIN, and Sales & Use Tax ID.
Your store must meet the standards of the EMCity brand and not dilute the image we promise to uphold for our wholesale family.
Accounts will be reviewed annually. We reserve the right to cancel an account if EMCity’s goods are not being well maintained, stocked properly, displayed well, kept in good working order, or if the account changes ownership.

Returns must be made in writing directly to emcitycustomerservice@gmail.com within 7 days of delivery date, quoting invoice number, and reasons. No returns are acceptable without EMCity prior approval and delivery instructions for transport. Shipping will be charged. For any goods returned as ‘unsuitable’ there is a restocking charge of 15% plus shipping chargeable to the customer Please email us with details of the product prior to returning it.

A 50% deposit is required on the date of order. Deposit must be made before any production or shipping can take place. Please specify if you would like items to be sent as they are ready or held until the order is able to be shipped in full. Once the 50% has been reached, you will be invoiced for the balance prior to each following shipment. All orders must be paid in full for the product to be shipped, prior to shipping. EMCity accepts credit cards (MasterCard, Visa, Discover, and American Express) and EFT payments. All credit card payments currently do not incur a merchant fee. If paying via EFT, please email us through remittance advice as proof of payment. Checks returned due to insufficient funds could be considered fraud and subject the check writer to prosecution and fines. However, we understand that usually there is no criminal intent and in these circumstances, we will only charge the customer a reimbursement for bank fees and other incurred costs.

Orders must be paid for in full in U.S. currency prior to shipment. At this time, we do not offer payment terms (Net 30, 60, 90, etc).

Fulfillment can take up to 3 weeks depending upon stock levels, and therefore all wholesale clients are asked to plan accordingly. If all products in your order are in stock and ready, you should receive your order within 2 weeks unless expedited shipping is selected. Back-ordered items can take up to 5 weeks to build. Please specify if you would like items to be sent as they are ready or held until the order is able to be shipped in full. Additional shipping fees may apply. We strive to get orders out as fast as we can but many of our products are still handmade “in house” by our artisans. Please contact us for specific lead times. All orders ship via UPS or USPS. Please contact us if you would like to request special shipping terms, times, or if you have a UPS account number you would like us to use. We only ship to the shipping address provided & cannot ship to multiple addresses. If you would like your order shipped to various addresses, please place one order for each shipping address.

We do not ship international orders at this time. We have experienced too many customs and shipping complications to make this worthwhile for the customer.

Shipping insurance is required at the value of the goods being shipped.

Become A Wholesaler