Shipping & Returns
We will gladly make an exchange for the same item you purchased if the original product is found to be defective. As well, if you need to exchange for a different size we can help with that too. Please be aware that there may be a price difference to be applied.
To qualify for an exchange, you must notify us at EmCitycustomerservice@gmail.com within 15 days of the date that it was delivered to you (delivery date is based upon the date provided by our postal vendor’s tracking system). All exchanges must be returned within 15 days of the date you contact us regarding the need for exchange and must be accompanied by its original labels and/or packaging. There is no return on closeout or discontinued items.
Used items that would constitute a health risk cannot be returned. These include novelty sex toys and anything that can be inserted into the body or that comes into contact with bodily fluids. Additionally, oils, lubricants and cleaning supplies may not be exchanged.
EmCity may, at its discretion, charge a 15% restocking fee for a canceled order, returned item or exchanged item.